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Customer Satisfaction
At Baby Soleil the quality of our products is important to us and we strive to ensure your satisfaction with our products. All orders are carefully inspected prior to shipment. In the unlikely event that you are not satisfied with your purchase, simply follow the instructions below. If you have additional questions, please contact us during business hours at 01522 873 080. The policies and procedures set forth herein are subject to revision from time to time without notice. Accordingly, please review these policies and procedures each time you make a purchase. Thanks for your patronage.
Returns & Exchanges
This policy applies to items you would like to return for a refund and may vary depending on where you purchased our products.
If you made a purchase from a website other than www.dadgear.eu or www.baby-soleil.com the return / exchange policy of the retailer from whom you purchased the product will govern your transaction. Please contact that retailer directly for return instructions. Items purchased from a retailer other than our websites may NOT be returned or exchanged directly through the Baby Soleil return center.
Please note - any item deemed "used" will be ineligible for return or exchange and returned at your cost. All vests and jackets returned MUST be clean, lint and hair free. We will not accept any item that has been washed, any such item will be deemed "used" and returned at customer's cost.
WE CANNOT REFUND ANY PURCHASES OVER 90 DAYS OLD FOR ANY REASON.
You may return / exchange unused items purchased from www.dadgear.eu or www.baby-soleil.com within 30 days of original purchase. If you have purchased one of our products and would like to exchange that product, contact us for a product return and exchange form by e-mailing info@baby-soliel.com . Please follow the instructions on the form regarding returns. Any products shipped to Baby Soleil that have been lost or damaged in transit will not be the responsibility of Baby Soleil. Please note: Shipping fees are non-refundable. After verifying that the item has been returned in new condition, a refund or credit will be issued for the item for the item's value, including taxes. If the Baby Soleil return's centre, in its sole discretion, determines that the item has been used or that is has been damaged other than original manufacturing defects, the item may be returned to you at your cost and no refund provided. Please read the return and exchange form carefully to avoid any unnecessary fees.
Warranty
Each product is manufactured according to exacting standards and with high quality materials. We warrant our products against manufacturing defects for a limited time (120 Days). If you have received one of our products that you believe has a manufacturing defect, please contact us via email at info@baby-soleil.com. We use high quality materials in the construction of our products, Baby Soleil cannot warrant against damages caused by normal, excessive or accidental wear and tear. A product containing a manufacturing defect should be returned to the location or website where purchased and Baby Soleil, in its sole discretion, will either repair the product or replace it with the same or comparable model. In cases where Baby Soleil, in its sole discretion, determines the defect complained of is outside the terms of the warranty, it will return the product to you at your cost.
Purchase Order Terms and Conditions 1. ACCEPTANCE OF CONTRACT: By signing the purchase order Buyer has entered into a contract on the terms and conditions set forth in the purchase order to which these terms and conditions are attached, as well as these terms and conditions (collectively, the “Agreement”). The Agreement shall be the sole and exclusive statement of the purchase agreement between Buyer and Seller notwithstanding any terms and conditions that may be contained in any proposal, acknowledgment, confirmation, invoice or other document received from Buyer or any act of Buyer in accepting or paying for goods or services. The parties agree that there are no other oral or written understandings or agreements between them regarding the subject matter of this purchase order.
2. PRICE: The prices to be paid for the goods ordered or services to be performed shall be as set forth in this Agreement unless otherwise agreed to in writing by Seller. The prices do not include shipping, which Buyer agrees to pay. The Buyer shall pay any and all costs of collection including, without limitation, reasonable attorney’s fees, whether or not suit is instituted, incurred by Seller in the event collection of any delinquent balance is required.
3. DELIVERY, RISK OF LOSS, TRANSPORTATION: Shipment or delivery of goods and the performance of services shall be in accordance with the schedule set forth in this Agreement unless otherwise agreed to in writing by Seller and seller shall not be obligated to notify Buyer of shipment. Regardless of any other terms hereof, risk of loss shall pass to Purchaser upon Seller’s delivery of the goods to the carrier. All goods will be shipped via Royal Post or similar service, charged to Buyer.
4. WARRANTIES AND REMEDIES: Seller represents and warrants: Each of our products is manufactured according to exacting standards and with high quality materials. We warrant our products against manufacturing defects for a limited time (120 Days). If you have received one of our products that you believe has a manufacturing defect, please contact us via email at contact info@baby-soleil.com or call us at 01522873080. Although we have used high quality materials in the construction of our products, Baby Soleil Ltd cannot warrant against damages caused by normal, excessive or accidental wear and tear. A product containing a manufacturing defect should be returned to the location or website where purchased and Baby Soleil Ltd, in its sole discretion, will either repair the product or replace it with the same or comparable model. In cases where Baby Soleil Ltd , in its sole discretion, determines the defect complained of is outside the terms of the warranty, it will return the product to you. EXCEPT FOR ANY WARRANTY EXPRESSLY PROVIDED FOR IN THIS WARRANTY SECTION, BABY SOLEIL LTD PROVIDES NO WARRANTIES OR GUARANTEES, EXPRESS OR IMPLIED (INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE), OF ANY NATURE WHATSOEVER. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION OF THE FACE HEREOF. IN THE EVENT OF THE BREACH OF ANY EXPRESS WARRANTY BY BABY SOLEIL LTD, THE PARTIES AGREE THAT THE SOLE AND EXCLUSIVE REMEDY OF THE BUYER SHALL BE LIMITED TO A RETURN OR REPLACEMENT OF THE PRODUCT, IN BABY SOLEIL LTD SOLE DISCRETION. IN THE EVENT OF ANY BREACH BY THE GEAR GROUP OF ANY OTHER CONTRACT TERM, OR IN THE EVENT OF ANY OTHER CLAIM ARISING OUT OF OR RELATED TO THE PURCHASE OR SALE OF THE GEAR GROUP PRODUCT WHETHER IN TORT OR CONTRACT, THE SOLE AND EXCLUSIVE REMEDY OF THE BUYER SHALL BE LIMITED TO THE PURCHASE PRICE OF THAT PRODUCT. IN NO EVENT SHALL THE GEAR GROUP BE LIABLE FOR SPECIAL OR CONSEQUENTIAL DAMAGES, (INCLUDING LOSS OF USE, REVENUE AND/OR PROFITS) OF BUYER OR ANY THIRD PARTY. NO PERSON HAS THE AUTHORITY TO MAKE ANY REPRESENTATION OR WARRANTY OTHER THAN AS SET FORTH HEREIN.
5. TERMINATION: Seller may terminate all or any part of this Agreement at any time or times by written notice to Buyer if: (a) Buyer fails to observe or comply with any covenants, terms, or conditions contained in this Agreement; (b) if Seller is unable to fulfill Buyer’s order due to supply problems, which shall be determined in Seller’s sole discretion.
6. Trade Mark Information: Baby Soleil, baby-soleil.com and dadgear.eu are our registered trademarks. You agree not to display or use either or both in any manner without our prior written consent in writing.
7. GOVERNING LAW AND CONSENT TO JURISDICTION: These terms and conditions will be interpreted and construed in accordance with the laws of England and Wales and will be subject to the non-exclusive jurisdiction of the English Courts.
8. WAIVER: No act or failure to act of Seller shall constitute a waiver of any provision contained in this Agreement. To be valid a waiver of any requirement or obligation under this Agreement must be in writing and signed by Seller. The section headings contained herein are not part of this Agreement, but are include solely for the convenience of the parties. The provisions of this Agreement are severable, and if any provision is held to be unenforceable, the remaining provisions will continue in full force and effect.
9. INDEPENDENT CONTRACTORS: Nothing contained in this Agreement shall be construed as creating a partnership or joint venture between Buyer and Seller, and Seller shall at all times during the term of this Agreement be deemed to be an independent contractor, solely responsible for the manner by and the form in which it fulfills this Agreement.
10. NOTICES: Any notices, consents or approvals called for hereunder may be given by telephone, but shall be confirmed in writing to be delivered or sent by facsimile, overnight delivery service or by certified mail, return receipt requested, enclose in a sealed envelope with first class postage thereon, addressed to such address as indicated by the Buyer and the Seller, or if no address is provided, their respective principal offices. Any notice will be deemed to have been received by a party the same date as sent if sent by facsimile, the next day if sent by overnight delivery service and three (3) days from the date sent if given by certified mail, return receipt requested.
11. AMENDMENT: This Agreement may only be amended by a writing executed by the duly authorized representatives of both Seller and Buyer
